Reservation order completion page
Thank you for your application.
We accepted the customer's advance application. Usually, we will contact you within 5 business days.
Thank you for using the KUROKOHAKU site.
How to order
KUROKOHAKU (below: “this product”) is a set item which includes "sake (kijoshu)" and "washi paper" in a "wooden box" (also includes a leaflet and certificate of authenticity). All products contain the same Japanese "sake/kijoshu" and "washi paper", but customers can choose from a variety of wooden boxes.
Each wooden box is cut individually from natural materials, so the wood grain, color, and appearance vary for each product. Also, the pictures may differ slightly from the actual items. Thank you for your understanding.
Payment
Please select either credit card payment (single installment) or bank wire transfer.
For bank wire transfers, you will receive an E-mail with the destination account information and instructions after you place your order. Please be aware that confirmation of payment may take up to a week at some times of the year. Thank you for your understanding.
Orders
Customers who have completed member registration can confirm their order history using the my page function.
Member registration
Member registration is required to use this service. Unregistered customers cannot use it, so please complete member registration on the ordering site.
Receipt
Please write “I would like a receipt” in the notes box on the payment page.
When the delivery and billing addresses differ
On the payment page, check the “Different billing address” box in the “Billing address” section and enter your billing address.
Purchasing costs
The total cost of purchasing this product is the total of the "Product price", "Shipping cost", and "Taxes". The product price is 1,000,000 yen no matter where in the world you are ordering from. Shipping costs vary depending on the shipping destination. Taxes vary depending on the shipping destination country.
For more information about the grand total of "Product price + Shipping cost + Taxes", see the following.
Example
Europe: product price ¥1,000,000 + shipping costs and taxes ¥270,000 = ¥1,270,000.
Hong Kong: product price ¥1,000,000 + shipping costs and taxes ¥55,000 = ¥1,055,000.
Shipping countries
UK, EU countries, Hong Kong, Japan, etc.
Shipping method
For destinations outside of Japan, this service uses air shipping via Fedex or DHL. For Japanese orders, we ship via Yamato Unyu home delivery.
Courier delivery handled by office staff is available upon request for both Japanese and international orders. To request this service, please write “I would like courier delivery” in the notes box on the payment page. We will contact you by E-mail with information about the additional cost and delivery schedule.
Delivery date
The delivery date for this product varies depending on the shipping method. The shipment complete E-mail includes a tracking number, so please use this on the product tracking form for the applicable shipping company to check the status of your items.
Company
The KUROKOHAKU website and payment page are operated by the id10 Japan Japanpage:Sake team in cooperation with Kamogawa Shuzo Co., Ltd. ( now Kamogawa Co., Ltd., hereafter "Kamogawa")., Ltd.
Payments are handled by the id10 Japan Japanpage:Sake team.
The id10 Japan Japanpage:Sake team is also the sender for all shipments.
Contact
Inquiries are received by the id10 Japan Japanpage:Sake team, after which replies are sent following confirmation with internal supervisors and Kamogawa.
Cancel
If you would like to request cancellation of your order, please send a reply to the order confirmation E-mail with the subject changed to “Cancellation request” and the reason you are requesting a cancellation written in the body of the message.
When the cancellation process has been completed, you will receive an E-mail with the title “KUROKOHAKU cancellation complete.” If you have not received this email, cancellation may not have been completed. Please contact us using the inquiry form.
Cancellation is possible up to two weeks prior to the application shipping date. If the shipping date is less than two weeks away, we may not be able to cancel your order in some cases. Thank you for your understanding.
Defective products and damages during shipping
In this case, please contact us by replying to the order confirmation E-mail within seven days after the product is delivered, and be sure to include the following content in your message. Defective and damaged products will be replaced.
(Defective products)
Change the message subject to “Defective products” and list a) your tracking number and b) the date and time you received product delivery in the body of the message.
(Damaged products)
Change the message subject to “Damaged products” and list a) your tracking number, b) the date and time you received product delivery, and c) the date and time you noticed the damage in the body of the message. Please include d) a photo attachment showing the state of the damage as well.
Sake (kijoshu)
This kijoshu was brewed by Kamogawa, a member organization of the Kijoshu Association located in Yamagata prefecture’s Shirakatamachi, over a three-year period starting in 1972. Records of this kijoshu are listed in a production report submitted to the tax agency for the local municipality to manage records of sake production.
In the past, Kamogawa experimented with small-batch production (no longer sold). Thereafter, following advice received from a former head of the National Tax Agency Brewing Testing Laboratory, the brewer researched the ideal maturing locations and temperatures, and Yamagata prefecture’s Kamogawa group has been storing this kijoshu in the ideal conditions ever since.
This product has no best by or expiration date. Store in the refrigerator or another appropriately cool and dark place, and avoid exposure to direct sunlight. If exposed by the UV rays of direct sunlight or fluorescent lights, the quality will rapidly degrade. Please be aware of this.
The accuracy of this kijoshu product information, as well as the product’s authenticity, are guaranteed by the brewer, Kamogawa.
Wooden box
The wooden box features a glass coating. If the box is exposed to water or other liquids, wipe it off with a dry cloth.
The accuracy of this wooden box product information, as well as the product’s authenticity, are guaranteed by the manufacturer, Nakagawa mokkougei hirakoubou.
Washi paper
The accuracy of this washi paper product information, as well as the product’s authenticity, are guaranteed by the manufacturer, Miyama washi promotion and research center.
Seller
"KUROKOHAKU" and its components ("kijoshu", "washi paper", and "wooden box") are sold exclusively on the KUROKOHAKU website. These products are not sold directly by their manufacturers.
Auction listings
If a purchaser of KUROKOHAKU wishes to list this product for auction, provided the conditions are appropriate, the seller and manufacturer will allow this.
Contact
To inquire about auctions, please use this form.
We accepted the customer's advance application. Usually, we will contact you within 5 business days.